These Terms of Service are agreed between América Móvel Sociedade Exportadora de Móveis, Lda, with headquarters at Rua de São Bento nº428, 1200-791, Lisbon, designated by COMPANY and among any person wishing to make a purchase through the website of the América Móvel, www.americamovel.pt, mail and email, hereinafter referred to as “USER”.
Orders will be delivery to Portugal, Madeira and the Azores and international exports.
(Orders will be delivery all over the world)
These Terms of Service refer exclusively to all persons who are not traders.
Both agree that their relations will be governed exclusively by the general conditions stated here.
These terms aim to define the general conditions of sale, established between the COMPANY and the USER, from the ordering to the services provided, such as the payment methods and the delivery conditions of the goods.
These terms of service regulate all the steps to make the order and guarantee the follow-up of this transaction between the contracting parties.
Use the Site
When using our site, the USER has to make legally valid inquiries without making any false or fraudulent orders. If we consider that an order of this nature has been placed, we will cancel it and inform the competent authorities.
Provide us with a valid email, address and other contact details. You also consent, the use of the information provided to get in touch. If you do not provide us with all the necessary information, we will not be able to proceed with your order.
By placing an order through this Site, you declare that you are at least the age of majority in your state or province of residence.
The USER can make an order online, at the site www.americamovel.pt, by e-mail or by post.
To finish the order, the USER must provide data protection, such as his usernumber (which is strictly personal), name, username, address, phone number, email address, IP address and VAT number. The USER must fill all the fields in the order, for this purpose. If you are a new USER, the COMPANY services will assign you a user number, after your first order.
When making your order, the USER agree to the general conditions of sale, prices and description of the products contemplated in this transaction. These Terms of Service will be the only one applicable between the two parties.
Any dispute on this last point will be solved exchange information and with the guarantees mentioned below.
In case of no availability of the product, the COMPANY informs the USER and returns him any amounts that he may have paid, within a maximum period of 30 (thirty) days from the date of knowledge of such unavailability.
The COMPANY reserves the right of not accepting orders for large amounts that are not paid in advance.
We reserve the right to remove any product from this site at any time and to delete or modify any material or content on it. Although we do everything possible to always complete all orders. Exceptional circumstances may occur that require us to refuse to complete an order after we have sent the Order Confirmation. We reserve the right to refuse service to anyone for any reason at any time.
We will not be responsible for the fact that we remove any product from this site, to delete or modify any material or content on the website or for refusing to complete an order maybe if we have sent the Order Confirmation.
The cost of shipping charges is subject to a budget depending on the delivery location. The delivery of orders can be made:
– In your home
At the address you leave in our database. The order is delivered to your home. If you are not at the address you indicate, a postcard is left or an SMS is sent.
– In another address
THE COMPANY delivers your order to you wherever you want. Just enter the desired address in the order.
Events That We Can’t Control
We will not be responsible for any delay of any of the obligations assumed by us under a contract whose cause is unknown. The events that are beyond our control, hereinafter referred to as “Reasons for Majeure Force”.
Reasons for Majeure Force, include any act, event, omission or accident that are beyond our control, including, among others, the following:
-Strikes, closures by the employer or other claims.
– Public order disturbances, revolts, invasions, terrorist attacks or threats, war (declared or not).
-Fires, explosions, storms, floods, earthquakes, epidemics or any other natural disaster.
-Impossibility to use trains, boats, airplanes, or other means of transport, public or private.
-Impossibility to use public or private communications.
Acts, legislation, rules or restrictions of any government or public authority.
Our duties under the contracts will be deemed to be suspended during the period in which the Majeure Force Reasons. we will have an extension of the period to fulfill such duties, for a period of equal time to the during of the Reasons for Majeure Force. We will use all means to stop the Majeure Force Reasons or find a solution that allows us to fulfill our duties under the Contract.
The COMPANY gives to the USER several payment methods:
– Bank transfer:
You must make the bank transfer to the account with the IBAN: PT000000000. We request you to send proof of transfer to the email EMAIL@EMAIL.pt. The order will be processed after confirmation of receipt of the transfer. In case the receipt of the transfer is not confirmed even though we have received proof of the transfer, via e-mail, your order will be canceled.
– Items not picked up or returns – The refund will be made via bank transfer.
– Items sold out or canceled – the refund will be made by bank transfer.
– Order canceled on the same day – The refund will be made by bank transfer.
The order will be shipped after payment confirmation. It will be subject to the time and date agreed between the COMPANY and the USER.
Prices must be in euros, with taxes and fees included. The prices included VAT applicable on the invoice date. After this time, prices can be modified.
Prices are subject to change without notice. The COMPANY declines any responsibility for any errors published. Any and all price errors on your order, will be detected. In this situation the USER is contacted. If the price of the product on the Site is actually lower, the difference is returned. If the price is higher, the customer will be contacted and will be able to accept the order cancel.
Guarantees and Free Resolution
All items can be returned. The customer benefits from a period of 15 (fifteen) days, counting from the date of the invoice. USER can return and receive his refund by bank transfer. The same applies if there is a lack of conformity. The USER may also choose to freely end the contract, under the applicable legal terms, by downloading this form, filling it out and sending it by email to email@example.com or by mail to the following address: Rua de São Bento, n 428, 1200-822, Lisboa.
In the case of returning all items, if it contains a gift, it must be, also, returned.
In the case of a refund request for an item purchased at a reduced price, due to a special offer, the COMPANY will refund the amount actually paid by the USER and not the entire amount.
The customer has the right to return the purchase within a maximum period of 14 days from the date of the invoice. If you want to make a return you must first contact us via email firstname.lastname@example.org
The returned items must be in perfect condition, complete and properly packaged in the original packaging and without any signs of actual use. You should always send the invoice together with the items.
The COMPANY is only responsible for the costs of return and reshipment if there is an internal error or the product does not correspond to the order, or the product has been damaged during transport. When USER want to returned the product, have to send us email with a photo to check their status.
In the refund from a USER withdrawal or error, the return costs and delivery costs will be the responsibility of the customer. To request the delivery of the items to be returned you can contact a transport of your choice.
The customer will be refunded, from the amount paid for the items, to his IBAN, if he has indicated it, or by check.
Signature and Proof
The USER who does not have a user number will have to complete a registration process that allow him to obtain it. In case you are a new USER, the COMPANY services will assign you a user number right after your first order.
This number is strictly personal. The loss or forgetting of this number will have to be reported to the USER support service by email@example.com
This is valid as a signature for all operations carried out on the Site.
For all stages of accessing the Site, ordering process, to delivery, the COMPANY only has an obligation of means. The COMPANY excludes all warranty and any liability for inconveniences or losses inherent in the use of the Internet network, in particular, a service disruption, an external intrusion or the presence of viruses, in any case of Majeure Force so classified by jurisprudence courts, to the extent permitted by applicable law.
The articles sold are described and presented on the Site with the greatest possible accuracy. If occur errors on the site or catalogs, despite all our precautions, the COMPANY will not be held responsible for this fact. Any transaction between the COMPANY and its USERS, not contested within a period of 6 months, cannot give rise to any claim.
1. Who we are
We are América Móvel, Sociedade Exportadora de Móveis Lda, NIF 500749604 with headquarters at Rua de São Bento, 428, 1200-822, Lisboa and we are responsible for the processing of your personal data.
– Strengthen and consolidate the COMPANY’s relationship of trust and proximity with its USERS;
– Demonstrate transparency in the processing of personal data carried out by the COMPANY;
– Inform Customers of their rights, as holders of personal data, and how they can exercise them;
– Inform the Clients about the COMPANY’s Responsible to whom they can request the exercise of their rights, or clarify how their personal data are treated;
b) Application sope
a) Our commitment
The protection of your personal data is a priority for the COMPANY.
We are committed to processing your personal data, only if is strictly necessary to provide you the best services, ensuring transparency in information and application of best practices, in the field of security and protection of personal data.
Whenever your personal data is processed by contracted entities, the COMPANY will require that these entities present the same level of guarantee of privacy and security in terms of the data protection.
We want to deserve your trust and feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking, with great seriousness and commitment, our responsibilities with regard to the data protection.
Whenever you have any doubts about the treatment of your personal data, we will be able to help you, using the form available in the privacy area of our site, or through other means that we make available to you.
b) What personal data we use and what we use it for?
The COMPANY is committed to only processing personal data that is strictly necessary for each process.
i.Online – On online account, your personal data is used to allow you to purchase items. If you make a purchase without registering on the site, we will only retain your personal data until the transaction is totally completed;
ii. Transaction Management – Whenever you request the indication of your tax identification number in your purchases, we need to register it and transmit it to the Tax Authority;
iii.Direct Marketing – We will also need your contact details (email and mobile phone number), in order to send you informative communications about news, campaigns and offers, discounts or benefits. You can, at any time, withdraw the indication to receive this type of communications;
c) How long do we keep your personal data?
We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within the legal limits. After the defined conservation period, the COMPANY undertakes to delete, destroy or anonymize your personal data. In general, the COMPANY retains transaction data for a period of 2 years, this being the term defined by law. You can ask us for additional information regarding the retention periods of your personal data, using the form available in the privacy area of our site.
d) With whom can we share your personal data?
In certain cases, we may disclose your personal data to entities that provide services to us, like deliverie companys. We will proceed to the transmission of your personal data to the Tax Authority, by legal imposition. The COMPANY does not, under any circumstances, share your personal data with other companies or brands, for other commercial purposes.
e) What are your rights and how can you exercise them?
As a rule, the personal data holder has the following rights, in terms of data protection: right of access, right of rectification, right of deletion, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions. In cases where you have given consent for a specific treatment of your personal data, you can withdraw it at any time. To exercise any of these rights, you must do so using the form provided by the COMPANY, at firstname.lastname@example.org. The COMPANY will carefully analyze the requests, assessing their legitimacy and relevance, committing to respond in a timely manner. If necessary, the holder of personal data may also submit a complaint to the National Data Protection Commission (CNPD).
Session cookies: These are temporary cookies that remain in the browser’s cookie file until the browser leaves the website, so there is no record on the user’s hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the site.
Analysis cookies: Those that are treated well by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of how users use the service offered. We examine your navigation on our site, with the aim of improving the supply of products or services that we offer you.
Advertising cookies: These are those that are treated well by us or by third parties, allow us to manage in a more effective way the offer of advertising spaces that exist on the site, being able to analyze your browsing habits and show you advertising related to your navigation profile.
g) How do we protect your personal data?
We have information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing your misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. We assume, in terms of information security, the same commitment to continuous improvement for which we are guided in our daily activity.
The designation of Newsletter is given to emails, promotional offers, and institutional newsletters, information about the COMPANY or the USER, sent directly to the User’s mailbox.
You can access and modify your data at any time in “My User account” and manage your Newsletter subscription.
In compliance with Regulation (EU) 2016/679 (General Regulation on Data Protection – GDPR), we inform that the processing of personal data collected on the site www.americamovel.pt is the responsibility of América Móvel, Sociedade Exportadora de Móveis, Lda headquartered at Rua de São Bento, 428, 1200-822, Lisboa, with VAT number 500749604. Personal data are processed by computer, intended for shipments corresponding to your orders and respective administrative support. The holder is guaranteed the right of access, rectification, alteration or deletion of his personal data, to do so, just contact us indicating your name, surname, address and customer number. Use the email: email@example.com or the following address: Rua de São Bento, 428, 1200-822, Lisboa.
The present conditions of sale constitute the total agreement between the parties in reference.
If one of the clauses of the present conditions becomes null and void, due to a legislative, normative or sentence change, this should in no way affect its validity and respect.
These conditions apply for the entire duration of the services offered by the COMPANY. All items are valid up to the limit of available stocks.
The computer records, kept in the computer systems of the COMPANY under security conditions and are considered as proof of the communications, orders and payments produced between the parties.
Conservation and Registration of Transactions
Orders and invoices will be archived on a reliable and durable medium to correspond to a faithful and long-lasting copy.
Applicable Law and Jurisdiction
Portuguese law applies to the sales conditions presented.
For the resolution of any dispute there is always the possibility of resorting to an arbitration entity.
The European Union has created a site to support consumers to submit their complaints about any dispute in which they are involved. In this context, the COMPANY provides all the information so that USER can exercise its right of complaint with an official entity, third and impartial to the process, which will help it to resolve the dispute in question. So, if you were dissatisfied with the purchase of a good or service on our site, or with the solution we presented to resolve the situation, you can access this official website //www.centroarbitragemlisboa.pt and expose your dispute.
In the absence of resolution by agreement of the parties, any dispute arising from these General Conditions of Sale will be submitted to the competent Portuguese court.
Comments and Suggestions
Your comments and suggestions are welcome. We ask that you send comments and suggestions to our contact form.